Privacy Policy

Pivotal Catalyst
L1/345 Tamaki Drive, St. Heliers, Auckland, New Zealand 1071
Email: Help@PivotalCatalyst.co.nz

Last Updated: September 25, 2025

Introduction

Pivotal Catalyst is New Zealand's leading business transformation consulting firm, specialising in embedded entrepreneur services across Auckland, Wellington, and Christchurch. We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, engage with our innovation consulting services, or participate in our business transformation programs. As a New Zealand innovation consulting firm, we operate under New Zealand privacy laws and maintain the highest standards of data protection for our clients and website visitors.

Sean McGrail, our founder, and our entire team are committed to transparent data handling practices that support your privacy rights while enabling us to deliver exceptional embedded entrepreneur consulting services.

Information We Collect

Personal Information You Provide

When you engage with our New Zealand innovation consulting services, we may collect:

Contact Information:

• Full name and job title
• Email address and phone number
• Company name and industry sector
• Business address and location within New Zealand or internationally

Business Information:

• Information about your organization's innovation challenges
• Details about business transformation needs and objectives
• Strategic planning requirements and consultation preferences
• Background information relevant to embedded entrepreneur services

Communication Records:

• Content of emails, forms, and other communications with our consulting team
• Video call recordings from business transformation consultations
• Notes from innovation strategy meetings and embedded entrepreneur sessions
• Feedback and testimonials about our consulting services

Information Collected Automatically

Website Analytics Data:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited on our website and time spent viewing content
• Referral sources and search terms used to find our New Zealand consulting firm
• Cookies and similar tracking technologies for website optimization

Technical Information:

• Log files recording website visits and system interactions
• Performance data to improve our digital platforms
• Security monitoring information to protect against unauthorized access

How We Use Your Information

Primary Business Purposes

We use your personal information to:

Deliver Innovation Consulting Services:

• Provide embedded entrepreneur consulting and business transformation services
• Conduct strategic planning sessions and innovation workshops
• Deliver customized lean startup methodology and agile transformation programs
• Communicate about ongoing consulting engagements and project progress

Business Operations:

• Respond to inquiries about our New Zealand consulting services
• Process consultation requests and schedule business transformation meetings
• Send relevant content about innovation strategies and entrepreneurial methodologies
• Maintain client relationships and provide ongoing support

Service Improvement:

• Analyze website usage to enhance user experience
• Develop new consulting methodologies based on client feedback
• Improve our embedded entrepreneur programs and business transformation approaches
• Research market trends relevant to New Zealand's business ecosystem

Legal and Compliance Uses

We may also use your information to:

• Comply with New Zealand Privacy Act 2020 requirements
• Respond to legal requests and regulatory inquiries
• Protect our business interests and intellectual property
• Maintain security and prevent fraudulent activities

Third-Party Services and Data Processing

AI and Technology Platforms

As a cutting-edge New Zealand innovation consulting firm, we utilize advanced artificial intelligence and technology platforms to enhance our embedded entrepreneur services:

AI Platforms:

• ChatGPT (OpenAI): For business analysis, strategic planning support, and content generation
• Claude (Anthropic): For innovation strategy development and business transformation insights
• Gemini (Google): For data analysis and strategic consulting optimization
• Other AI tools: As technology evolves, we may incorporate additional AI platforms to improve our consulting effectiveness

Communication and Collaboration Tools:

• Zoom: For video conferencing, consultation recordings, and virtual business transformation sessions
• Microsoft Teams: For client collaboration and project management
• Google Workspace: For document sharing, email communication, and business operations
• Other platforms: Various productivity and communication tools that support our consulting methodology

Analytics and Marketing Services

Google Analytics: We use Google Analytics to understand website usage patterns and improve our digital presence for New Zealand businesses seeking innovation consulting.

Marketing Platforms: Email marketing services, social media tools, and customer relationship management systems to maintain connections with our consulting community.

Important Third-Party Disclaimer

We are not responsible for the data handling practices of third-party services. Each platform has its own privacy policy and data protection measures. When your information is processed through these services, it becomes subject to their terms and privacy practices, not just ours.

Key risks to understand:

• AI platforms may use your information to improve their services
• Video conferencing platforms may store recordings on their servers
• International data transfers may occur through these third-party services
• Data security standards may vary between different platforms

We select reputable, enterprise-grade providers where possible, but cannot guarantee their data handling practices or security measures.

International Data Transfers

Cross-Border Processing

Your personal information may be transferred to and processed in countries outside New Zealand, including:

United States: Many of our AI platforms and technology services are based in the USOther Countries: Depending on the third-party services we utilize for our consulting operations

Safeguards We Implement:

• We work with providers who maintain appropriate data protection standards
• We implement contractual safeguards where possible
• We select services with strong security reputations and compliance programs
• We limit international transfers to what is necessary for our New Zealand consulting services

However, different countries have varying privacy laws and data protection standards. We cannot guarantee that international privacy protections will be equivalent to New Zealand's Privacy Act 2020.

Your Rights under the Privacy Act 2020

As a New Zealand innovation consulting firm, we respect your rights under the Privacy Act 2020:

Access Rights

• Request Information: You can ask what personal information we hold about you
• Obtain Copies: Request copies of your personal information in our records
• Understand Processing: Learn how we use your information in our consulting operations

Correction Rights

• Update Information: Request corrections to inaccurate or outdated personal information
• Complete Records: Add missing information relevant to our consulting relationship
• Verify Accuracy: Ensure our records accurately reflect your current details

Additional Rights

• Withdraw Consent: Where processing is based on consent, you can withdraw it
• Object to Processing: Raise concerns about how we handle your information
• Data Portability: Request your information in a transferable format where technically feasible

Making Requests

To exercise your privacy rights:

1. Email us at Help@PivotalCatalyst.co.nz with your request
2. Identify yourself clearly so we can locate your information
3. Specify your request (access, correction, or other privacy concern)
4. Allow reasonable time for us to respond (usually within 20 working days)

Data Retention and Deletion

Retention Periods

Active Client Information: Retained during our consulting engagement and for 7 years afterward for business and legal purposes

Website Visitor Data: Analytics and technical data retained for 2 years unless you request earlier deletion

Communication Records: Email correspondence and consultation recordings retained for 5 years or until you request deletion

Business Development Information: Information from inquiries and consultations retained for 3 years to support ongoing relationship management

Deletion Rights

You can request deletion of your personal information by contacting Help@PivotalCatalyst.co.nz. We will comply with deletion requests except where:

• Information is required for legal or regulatory compliance
• Data is necessary for legitimate business interests (such as completed consulting projects)
• Deletion would disproportionately impact our business operations

Cookies and Website Tracking

How We Use Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyze website traffic and understand how visitors engage with our consulting content
• Provide relevant information about our New Zealand innovation services
• Ensure website security and prevent unauthorized access

Your Cookie Choices

Most browsers allow you to:

• View and delete cookies stored on your device
• Block future cookies from our website
• Receive notifications when cookies are being set

Note that blocking cookies may affect your ability to use certain features of our website or access information about our embedded entrepreneur consulting services.

Data Security

Protection Measures

We implement reasonable security measures to protect your personal information:

Technical Safeguards:

• Secure hosting and encrypted data transmission
• Regular security updates and system monitoring
• Access controls limiting who can view personal information
• Backup systems to prevent data loss

Operational Safeguards:

• Staff training on privacy and data protection
• Clear procedures for handling personal information
• Regular review of our data handling practices
• Incident response procedures for potential breaches

Security Limitations

While we take security seriously, no system is completely secure. We cannot guarantee absolute protection against:

• Cyber attacks or unauthorized access attempts
• Technical failures or system vulnerabilities
• Human error in data handling
• Security breaches at third-party service providers

Privacy Policy Updates

We may update this Privacy Policy to reflect:

• Changes in New Zealand privacy laws or regulations
• New consulting services or technology platforms we utilize
• Feedback from clients about our privacy practices
• Industry best practices for innovation consulting firms

We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to active clients about major changes
• Highlighting key changes in our client communications

Your continued use of our website and consulting services after policy updates indicates your acceptance of the revised terms.

Complaints and Privacy Concerns

Internal Resolution

If you have concerns about our privacy practices:

1. Contact us directly at Help@PivotalCatalyst.co.nz
2. Describe your concern clearly and provide relevant details
3. Allow us time to investigate and respond to your complaint
4. Work with us to find a satisfactory resolution

External Complaints

If you're not satisfied with our response, you can:

Contact the Privacy Commissioner:

• Website: privacy.org.nz
• Phone: 0800 803 909
• Email: enquiries@privacy.org.nz
• Address: Office of the Privacy Commissioner, PO Box 10-094, Wellington 6143

The Privacy Commissioner can investigate complaints about privacy breaches and help resolve disputes between individuals and organizations.

Contact Information

For all privacy-related inquiries, contact:

Pivotal Catalyst
Privacy Officer: Sean McGrail
L1/345 Tamaki Drive
St. Heliers, Auckland, New Zealand 1071
Email: Help@PivotalCatalyst.co.nz

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST

As New Zealand's premier embedded entrepreneur consulting firm, we're committed to protecting your privacy while delivering exceptional business transformation services. Our team is available to address any questions about how we handle your personal information in accordance with New Zealand privacy laws.

About Our Consulting Services:Pivotal Catalyst specializes in embedded entrepreneur services, lean startup methodology, and agile transformation for established New Zealand enterprises. We serve businesses across Auckland, Wellington, Christchurch, and throughout New Zealand, providing innovative alternatives to traditional management consulting approaches.

This Privacy Policy was last updated on September 25, 2025, and applies to all personal information collected by Pivotal Catalyst in connection with our New Zealand innovation consulting services and website operations.